Terms of Service


AliciaAudrey on site products are made available to you in accordance with the following Terms & Conditions. Please read carefully before placing any orders. AliciaAudrey is a VOF (Vennootschap onder Firma)  which is a registered company in Belgium under the name of Alicia Meus & Audrey Joris, registration number BE 0649.577.722.  Our registered address is:

Astridlaan 14
8300 Knokke-Heist

We may modify the Terms & Conditions from time to time. Please read the Terms and check back often. If you do not agree with these Terms & Conditions or any changes that might be made then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


You will be required to provide payment details that are valid and you confirm that you are the person referred to in the Billing information provided. By making a purchase you authorise us to perform credit checks and personal information checks to verify your identity and legal use of credit/debit card. Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks.


Unless stipulated otherwise, the prices indicated on the site include VAT at the Belgian tax rate.

– Items dispatched to Belgium:

Consumers and businesses: the sale includes VAT at the Belgian rate of 21%.

– Items dispatched to another European Community country:

Consumers: the sale includes VAT at the Belgian rate of 21%.

Businesses: the sale is inclusive of VAT (provided that a valid intra-community VAT number is provided).

Purchases must be paid by means of Visa or Mastercard credit cards or by conventional European methods (Bancontact, ING, Belfius, KBC, CBC, Carte Bleue etc.) via the secure system Stripe (www.stripe.com) or paypal (www.paypal.com). The Buyer will choose one of the suggested payment methods and will follow the instructions appearing on the site when confirming the Order.

All prices indicated on the site aliciaaudreycollection.com are expressed in Euros (€), inclusive of all taxes, excluding any delivery charges, if applicable.

No person considered as incompetent, in particular within the meaning of articles 1123 and following of the Civil Code may under any circumstances purchase items on this site.


The Buyer must state the precise delivery address (house, place of work or other). The carrier will go to that address on working days and hand over the parcel(s) to the Buyer if the latter is present. If the Buyer is absent the carrier will leave an advice note in the letterbox (Bpost). It is then up to the Buyer to contact the carrier to agree on a new delivery date. If he fails to do so within 15 calendar days from the time the advice note was left, or if the Buyer is absent when the second delivery attempt is made, the Order will be automatically returned to the Seller.


If any part of these General Terms of Sale is deemed to be invalid, this shall not affect the other terms and conditions which shall remain in full force.

Where these General Terms of Sale are silent on any matter, it shall be deemed to be governed by the practices of distance selling companies that are headquartered in Belgium.


These General Terms of Sale shall be governed by Belgian law. In the event of any disputes, the applicable law shall be Belgian law.


These terms and conditions shall apply throughout the period during which aliciaaudreycollection.com offers its services online.


In accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, aliciaaudreycollection.com undertakes to protect the privacy of its users.


AliciaAudrey reserves the right to collect user date, in particular when a user places an order on the site. All the personal data collected are intended exclusively for internal use. The user information and data requested by aliciaaudreycollection.com are necessary for registering and following-up orders. They also enable ailiciaaudreycollection.com to provide its users with customised services and improve the relevance of the information provided to clients. In using this site, users agree that their personal data may be processed on the basis described below and warrant that all the data provided by them are correct.


When users visit the site aliciaaudreycollection.com, send e-mails to it or explicitly agree to subscribe to the newsletter, they agree to receive electronic communications from aliciaaudreycollection.com, such as newsletters, so as to be kept informed on a regular basis of offers available on the site and news about our brand. Users can unsubscribe from this newsletter at any time free of charge.


You have the right to cancel your order with us, provided you give us written notice within FOURTEEN (14) days of receipt by email to info@aliciaaudreycollection.com. For orders cancelled within the FOURTEEN (14) day period, we will issue you with a refund or store credit. All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return or exchange.

All items must be returned unused and in their original condition and packaging, from the original delivery country.We recommend that you insure the return shipment of the goods and you will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds and store credits will be issued within 14 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a store credit refused.

We wish you a nice shopping experience and for further information contact us at info@aliciaaudreycollection.com